It
Here you will find the answers to the most frequently asked
questions
Is the App completely free?
Yes, for end users, the costs are borne by the companies that adhere to the CodaSicura service
What is the virtual queue display ?
The
virtual queue display is the exact reproduction on the
mobile phone of the physical scoreboard present in the
waiting room.
The two systems, virtual and physical, are
synchronized in real time
As your turn approaches, the App will alert you with
an audible message.
What happens if I temporarily close the App?
As your turn approaches, a push message will be shown on your mobile phone to alert you of the upcoming call
What is the virtual Kiosk ?
The virtual
Kiosk is the exact reproduction on the mobile phone of
the physical Kiosk present in the waiting room.
The two systems, virtual and physical, are synchronized
in real time
What is the virtual ticket ?
The virtual ticket is the reproduction on the mobile phone of the ticket printed on paper by the physical totem in the waiting room
How many types of virtual tickets are there?
There are 2 types of virtual tickets: the first allows you to queue immediately, the second Appointment, allows you to choose a date and time from those available on the service you have selected
Can I take virtual tickets from home ?
Yes, the codaSicura App is synchronized in real time with the IT system of the company you trust. During the hours in which the services are active (the times are chosen by the structure) you can take the ticket and queue comfortably from any distance: from home, from the car or from the road
Can I send documents and / or photo ?
Yes, at the time of booking, but also afterwards, it is possible to attach documents and photo taken with the mobile phone to the virtual ticket.
Can't I queue with the Appointment ticket??
The
virtual ticket Appointment gives you the right of way
over other queues. Punctuality is a necessary
condition.
Appointments are marked with an asterisk *, wait for
your number with an asterisk to appear on the physical
or virtual board to show up at the counter.
Because
if I choose some companies, I don't see some services
and not
I can make an appointment ?
The type and times of the services shown, the authorization to be able to make an appointment, the possibility of sending a document / photo, are decided by the provider company you have chosen.